| Preparedness |
General Updates |
Make sure to wash hands with soap and water to help prevent illness. For more prevention tips go to bit.ly/addurl
(*Website similar to http://1.usa.gov/1oqt3b4)
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Make sure to wash hands with soap and water to help prevent illness. For more prevention tips go to the website below.
Link:*Website similar to http://1.usa.gov/1oqt3b4
Image: Add photo of hand washing
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| Preparedness |
Traveling Information |
If you are traveling, make sure to stay up to date on all vaccinations. Refer to your health care provider for more info #EventHashtag
If you are traveling, check out health notices for info about disease and how to prepare for it http://1.usa.gov/1bEk7KV &EventHashtag
Worried about getting sick on vacation? Check this site before traveling to help prevent illness: http://1.usa.gov/1bEk7KV &EventHashtag
Travelers protect yourself: wash hands often, avoid sick people, and stay up-to-date on all vaccinations #EventHashtag
Traveling to countries near or in the Arabian Peninsula? Get info on MERS-CoV from http://1.usa.gov/1recQYb &EventHashtag
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If you are traveling, make sure to stay up to date on all vaccinations. Also remember to check out health notices for info about disease and how to prepare yourself for it. Refer to your health care provider for more information.
Link: http://1.usa.gov/1bEk7KV
Image: Link includes a photo
Are you worried about getting sick while on vacation? Check out this website before traveling to get information on how to prevent illness. Remember to wash your hands often.
Link: http://1.usa.gov/1bEk7KV
Image: Link includes a photo
If you are traveling to countries near or in the Arabian Peninsula, check out information on MERS-CoV. Remember to wash hands often and avoid sick people as well. For more information on see the website below.
Link: http://1.usa.gov/1recQYb
Image: Include map of Arabian Peninsula and surrounding area.
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| Response |
General Updates |
FYI: We are using #EventHashtag for updates on the spread of MERS-CoV. We encourage everyone to do the same.
What is MERS-CoV? For more information go to http://1.usa.gov/1tKuGD3 &EventHashtag
The next update on #EventHashtag from (PA DOH/governor) will be at XXX time/day. Watch it here bit.ly/addurl
Remember to also follow PA DOH on Facebook and Instagram for more info #EventHashtag <link to Facebook page, Instagram username>
Only use 911 in emergencies. Use XXX for other requests #EventHashtag
Follow @(Insert DOH Twitter handle) for updates on #EventHashtag
Tweet your #EventHashtag questions in to @(Insert DOH Twitter handle) and we will do our best to answer them.
Follow (insert Twitter handles of appropriate federal/state/local officials) for more important facts about MERS-CoV #EventHashtag
Text “Follow @(insert DOH Twitter handle) to 40404 to receive updates via text message #EventHashtag
(*If power is out, could link to YouTube video/website of local news station/PA DOH website with summary of key points from press conference)
(*Tweet key messages from press conference)
(If you are using a message that references your agency specifically, personalize the message using “We” instead of the generic “Public Health Officials”
Be sure to provide messages detailing the specific steps that your agency and your partners are taking to further investigate the incident.)
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Watch the latest (insert time) press briefing on MERS-CoV from (PA DOH/Governor). The next update on MERS-CoV will take place at (insert date/time), so keep checking back for the latest information
Link: addurl.gov
Image: Include photo from press conference
What is MERS-CoV? For more information, check out this link from the CDC
Link: http://1.usa.gov/1tKuGD3
Image: Link has an image
Have a Twitter account? If so, follow @(insert DOH or EMA Twitter name) for updates on the spread of MERS-CoV and what you can do to keep you and your family safe.
Link: PA DOH Twitter page
Image: Use PA DOH Twitter image
Ask us your questions about MERS-CoV by commenting on this post and we’ll do our best to answer them.
Link: addurl.gov
Image: Include photo from press conference
For important information and facts about MERS-CoV, like this/these organization(s): (list organizations)
Link: Organization(s) website
Image: Include photo(s) of organizations
(*If power is out, could link to YouTube video/website of local news station/PA DOH website with summary of key points from press conference)
(*Share key messages from press conference)
(If you are using a message that references your agency specifically, personalize the message using “We” instead of the generic “Public Health Officials”
Be sure to provide messages detailing the specific steps that your agency and your partners are taking to further investigate the incident.)
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| Response |
Outbreak Status |
PA DOH investigating outbreak of MERS-CoV in XXX counties. More at bit.ly/addurl #EventHashtag
For concerns about MERS-CoV in your area, check this map: bit.ly/addurl #EventHashtag
XX cases of MERS-CoV reported to PA DOH since January 1-go to bit.ly/addurl for more information #EventHashtag
Retweet important messages from press conferences
Wash hands and cover coughs and sneezes to prevent spread of MERS-CoV #EventHashtag
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PA Department of Health is investigating an outbreak of MERS-CoV in XXX counties. Keep checking here for updates.
Link: bit.ly/addurl
Image: Link needs a photo
XXX cases of MERS-CoV have been reported to PA DOH since (day/time) in the following counties: (list counties)
Link: bit.ly/addurl
Image: Include a map of PA with highlighted affected areas
Share important messages from press conferences
If you are concerned about the levels of MERS-CoV in your area, check out this map of the country. It will show you the geographical spread of the virus.
Link: bit.ly/addurl
Image: Include a photo of the outbreak spread across the country
Remember to always wash your hands after touching surfaces that may have the virus or after being in contact with a sick person.
Link: bit.ly/addurl
Image: Link includes a photo
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| Response |
MERS Overview |
MERS-CoV is short for Middle East Respiratory Syndrome – Coronavirus. To learn more visit http://1.usa.gov/1tKuGD3 &EventHashtag
MERS-CoV likely came from an animal source. For information on where the virus started click http://1.usa.gov/1recQYb &EventHashtag
Learn about what CDC and other public health partners are doing to investigate & respond to MERS-CoV http://1.usa.gov/1lWPlOX &EventHashtag
Check out this podcast from CDC to learn more about MERS-CoV http://1.usa.gov/1k7ClLi&EventHashtag
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MERS-CoV is short for Middle Eastern Respiratory Syndrome – Coronavirus. To learn more about MERS, and coronavirus in general, check out the link below for more information.
Link: http://1.usa.gov/1tKuGD3
Image: Link includes image
MERS-CoV likely came from an animal source. In addition to humans, MERS CoV has been found in camels, but more information is needed to figure out the possible roles than animals play in the transmission of the virus. For more information:
Link: http://1.usa.gov/1recQYb
Image: Camel
Learn more about MERS-CoV and its current risk to the American public, including what CDC and other public health partners are doing to investigate and respond by checking out the link below.
Link: http://1.usa.gov/1lWPlOX
Image: Add an image of the virus under a microscope
Want to learn more about MERS-CoV? Check out this podcast from CDC for more information.
Link: http://1.usa.gov/1k7ClLi
Image: Add an image of the virus under a microscope
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| Response |
Symptoms of MERS-CoV |
Know the signs of MERS-CoV: fever/cough/shortness of breath http://1.usa.gov/1jZxTOv &EventHashtag
Some people with MERS also had gastrointestinal symptoms including diarrhea and nausea/vomiting http://1.usa.gov/1jZxTOv &EventHashtag
Some infected people had mild (cold-like) symptoms or no symptoms at all & they recovered http://1.usa.gov/1jZxTOv &EventHashtag
Many people w/ MERS experience severe complications such as pneumonia & kidney failure http://1.usa.gov/1jZxTOv &EventHashtag
About 30% of people w/ MERS have died & most who died had an underlying medical condition http://1.usa.gov/1jZxTOv &EventHashtag
People w/ pre-existing medical conditions/weakened immune system may be more likely to be infected w/ MERS/have severe case #EventHashtag
Incubation period refers to the time after exposure when a person does not feel sick & shows no symptoms of disease #EventHashtag
The incubation period for MERS-CoV is 2-14 days. Watch for symptoms #EventHashtag
If you are showing signs of MERS-CoV, call your doctor and tell the doctor where you traveled http://1.usa.gov/1jZxTOv &EventHashtag
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Know the signs and symptoms of MERS-CoV: fever, cough, shortness of breath. Some people also experience GI symptoms including diarrhea and nausea/vomiting. Some had mild (cold-like) symptoms or no symptoms at all and recovered. For more info:
Link: http://1.usa.gov/1jZxTOv
Image: Include image of sick person
MERS can lead to severe complications such as pneumonia & kidney failure. About 30% of people w/ MERS have died & most who died had an underlying medical condition. People w/ pre-existing medical conditions (e.g. asthma) or weakened immune systems may be more likely to be infected or have severe cases.
Link: http://1.usa.gov/1jZxTOv
Image: Include image of sick person
The incubation period is the time after exposure when a person does not feel sick and shows no symptoms of the disease. The incubation period for MERS-CoV is 2-14 days. Watch out for symptoms and avoid contact with sick people.
Link: http://1.usa.gov/1jZxTOv
Image: Include image of sick person
If you are showing signs of MERS-CoV, such as fever, coughing, or shortness of breath, call your doctor and tell the doctor where you have traveled. Your doctor will work with your local health department to get you tested.
Link: http://1.usa.gov/1jZxTOv
Image: Sick Person
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| Response |
Disease Transmission |
MERS-CoV is spread by close contact, including living/caring for sick persons http://1.usa.gov/1rEpj8Z
#EventHashtag
All reported MERS cases have been linked to countries in and around the Arabian Peninsula http://1.usa.gov/1rEpj8Z &EventHashtag
MERS-CoV is able to survive in the environment for XXX days. Wash hands often bit.ly/addurl #EventHashtag
MERS-CoV can live on surfaces like handrails and doorknobs for XXX days. Wash hands often #EventHashtag
Retweet important messages from CDC/WHO
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MERS-CoV is spread by close contact, including living or caring for a sick person. Remember to wash your hands often and use a facemask when caring for a sick person.
Link: http://1.usa.gov/1rEpj8Z
Image: Link needs a photo
All reported cases have been linked to countries in/near the Arabian Peninsula. Most infected people lived in the Arabian Peninsula or recently traveled from the Arabian Peninsula before getting sick. A few became infected after close contact w/ an infected person who recently traveled there.
Link: http://1.usa.gov/1rEpj8Z
Image: Show Arabian Peninsula
MERS-CoV can survive in the environment and live on surfaces like handrails, doorknobs, and counters for XXX days. Wash counters down and wash hands frequently.
Link: addurl.gov
Image: Link needs a photo
Share important messages from CDC/WHO
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| Response |
People at Increased Risk |
Worried you may have been exposed to MERS-CoV? Find out more here http://1.usa.gov/1tKDAAr &EventHashtag
Those @ increased risk for MERS: recent travelers to Arabian Peninsula or close contact w/ recent traveler/confirmed MERS case #EventHashtag
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Worried that you may have been exposed to MERS-CoV? Check out this resource to learn more about people who may be at an increased risk for MERS-CoV. Those at increased risk include recent travelers to the Arabian Peninsula, close contacts with such a traveler, or close contact to cocase of MERS.
Link: http://1.usa.gov/1tKDAAr
Image: Image of Arabian Peninsula
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| Response |
Prevention & Treatment |
There is no vaccine to prevent MERS-CoV. Learn more about what you can do to protect yourself: http://1.usa.gov/1rHkpGg &EventHashtag
If you are showing signs of MERS-CoV, call your doctor and tell the doctor where you traveled http://1.usa.gov/1jZxTOv &EventHashtag
If you are showing signs of MERS-CoV, your doctor will work with your local health department to get you tested #EventHashtag
If you have or are being evaluated for MERS-CoV follow these important steps to prevent spreading http://1.usa.gov/1nH6uBX
#EventHashtag
Have an appointment with a doctor? Make sure to wear a facemask bit.ly/addurl #EventHashtag
Going to the doctor’s office? Don’t be afraid of the waiting room. Keep a distance of 6ft and wear a facemask bit.ly/addurl #EventHashtag
If sick, stay home aside from getting medical care. Don’t go to work, school, or use public transportation #EventHashtag
If sick, separate yourself from ppl at home/wear facemask/cover coughs & sneezes/wash hands often/don’t share household items #EventHashtag
If you have or are being tested for MERS-CoV, let doc know before an appointment so they can take steps to stop spreading #EventHashtag
If you are sick, drink plenty of water/clear liquids to prevent fluid loss & avoid close contact w/ people to avoid spreading #EventHashtag
Stay home for XXX days/hours after your fever is gone without fever-reducing medication #EventHashtag
For more information on everyday preventive actions you can take to protect yourself from MERS: http://1.usa.gov/1rHkpGg &EventHashtag
Retweet important messages from CDC/WHO
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Currently there is no vaccine to prevent MERS-CoV infection. However, there are things you can do to protect yourself from MERS. Check out this resource to learn more.
Link: http://1.usa.gov/1rHkpGg
Image: Sneezing into a tissue/Washing hands
If you are showing signs of MERS-CoV, such as fever, coughing, or shortness of breath, call your doctor and tell the doctor where you have traveled. Your doctor will work with your local health department to get you tested.
Link: http://1.usa.gov/1jZxTOv
Image: Sick Person
Do you have an appointment with a doctor? Make sure to wear a facemask to prevent the spread of the disease. Don’t have a facemask? Use a tissue to cover coughs and sneezes.
Link: addurl.gov
Image: Include a photo of a facemask
Going to the doctor’s office with a sick family member/friend? Don’t be afraid of the waiting room. Keep a distance of 6ft from sick people and consider wearing a facemask.
Link: addurl.gov
If you have or are being evaluated for MERS-CoV, stay home aside from medical care – don’t go to work, school, or use public transportation. Separate yourself from people at home, wear a facemask, cover your coughs/sneezes, wash your hands often, & don’t share household items.
Link: http://1.usa.gov/1nH6uBX
Image: Show sick person or hand washing
If you have or are being evaluated for MERS-CoV, call your doctor’s office before your appointment and let them know so that they can take steps to make sure the virus doesn’t spread
Link: http://1.usa.gov/1nH6uBX
Image: Doctor’s office
If you are sick, drink plenty of water/clear fluids and avoid close contact with people. Stay home for XXX days after your fever is gone without fever-reducing medication.
Link: addurl.gov
Image: Sick person
For more information on everyday preventive actions you can take to protect yourself from MERS-CoV, check out this resource:
Link: http://1.usa.gov/1rHkpGg
Image: Hand washing
Share important messages from CDC/WHO
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| Response |
Prevention-Caring for the Sick |
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If you live with or provide care for someone who has or is being tested for MERS-CoV, check out this resource to learn about the steps you can take to keep the virus from spreading.
Link: http://1.usa.gov/1kfrVJX
Image: Sick person
If you had close contact with someone who has or is being test for MERS-CoV, watch for these symptoms: fever, coughing, shortness of breath, chills, aches, sore throat, diarrhea, nausea, runny nose. Check out this resource for more information:
Link: http://1.usa.gov/UyC6N3
Image: Sick person
Only those providing care for the sick person should remain in the home. Others should stay elsewhere. Keep visitors, especially elderly, chronically ill & those with weak immune systems, away from sick persons.
Link: http://1.usa.gov/1iZtNOW Image: Senior
Make sure that shared spaces in the home have good air flow, such as by an air conditioner or an opened window, weather permitting.
Link: http://1.usa.gov/1iZtNOW
Image: Open window
Wear a facemask, gown, and gloves when in contact with sick person’s bodily fluids. Wash hands often with soap and water or use alcohol-based hand rub. Avoid touching your mouth, nose, and eyes with unwashed hands.
Link: http://1.usa.gov/1iZtNOW
Image: Hand washing
Give pain and fever medications to sick persons to ease symptoms.
Link: http://1.usa.gov/1kMDhPg
Image: Sick person
Avoid sharing items with sick people. After a sick person uses a cup, utensils, towel, or bedding, be sure to wash these items thoroughly.
Link: http://1.usa.gov/1iZtNOW
Image: Sick person
Wash down frequently touched surfaces every day. These include doorknobs, tabletops, and toilets. Wear disposable gloves when cleaning surfaces. For more information visit the link below.
Link: http://1.usa.gov/1iZtNOW
Image: Doorknob
Place all used gloves, gowns, and facemasks in a lined trash container. Wash your hands immediately. For more information visit the link below.
Link: http://1.usa.gov/1iZtNOW
Image: Trash can
Wash sick persons’ laundry thoroughly with detergent and warm water. Wear gloves while handling dirty laundry and wash hands immediately after.
Link: http://1.usa.gov/1iZtNOW
Image: Washing machine
Monitor your health for 14 days after caring for a sick person. If you develop symptoms, contact your doctor immediately and explain possible exposure to MERS-CoV.
Link: http://1.usa.gov/1iZtNOW
Image: Sick person
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| Response |
School Closures |
Authorities are closing schools in XXX county(ies). Go to bit.ly/addurl for up to date information in your district #EventHashtag
Schools in XXX county will be closed for X amount of days bit.ly/addurl #EventHashtag
Does your child have a fever? Keep them home from school until 24 hours fever free without medication bit.ly/addurl #EventHashtag
Is your child nauseous or vomiting? Keep them home from school bit.ly/addurl #EventHashtag
Retweet important messages from city/school district
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Authorities are closing schools in XXX county(ies). Find up to date information and whether your school is affected using the link below.
Link: addurl.gov
Image: Link needs a photo
Schools in XXX county will be closed for XXX days. For more information follow the link below.
Link: addurl.gov
Image: Photo of school
Does your child have a fever? Keep them home from school until 24 hours fever free without fever-reducing medication. Remember to wash your hands often.
Link: addurl.gov
Image: Link includes a photo
Is your child nauseous or vomiting? Keep them home from school until XXX days/hours after nausea/vomiting/diarrhea is gone. Remember to wash your hands often.
Link: addurl.gov
Image: Link includes a photo
Share important messages from city/school district
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| Response |
Social Distancing Measures |
Distance yourself from those who may be sick. Avoid contact or wear a facemask and wash hands often #EventHashtag
Try to keep a 6 foot distance from others to avoid getting sick bit.ly/addurl #EventHashtag
Avoid public places/large gatherings of people/riding public transportation. Wash hands often and wear a facemask. #EventHashtag
If possible, work from home/telecommute. Need to go in? Wear a facemask and wash hands often #EventHashtag
Check for school closures in your community bit.ly/addurl #EventHashtag
All nonessential businesses are closed and employees should stay home. For more information visit bit.ly/addurl #EventHashtag
Events in XXX county(ies) are cancelled. For more information visit bit.ly/addurl #EventHashtag
Contact XXX if you are in isolation but need supplies. Volunteers are working to keep your life as normal as possible #EventHashtag
Need groceries? Contact XXX to have a volunteer assist you bit.ly/addurl #EventHashtag
Know the difference between quarantine and isolation: http://1.usa.gov/1gPmcCP &EventHashtag
Retweet important messages from schools, businesses, and community organizations
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Try to keep a 6 foot distance from those who are sick to avoid getting sick. If you can’t avoid contact, wear a facemask and wash your hands often.
Link: addurl.gov
Image: Facemask
Avoid public places, like public transportation and large gatherings of people. If you cannot avoid these places, wear a facemask and wash your hands often or use an alcohol-based hand rub.
Link: addurl.gov
Image: Include photo of hand sanitizer
If it is possible, work from home or telecommute. If you need to go in, wear a facemask and wash your hands often or use an alcohol-based hand rub.
Image: Laptop/Working from home
All nonessential businesses are closed and employees should stay home. Avoid public places, wash your hands often, and wear a facemask.
Link: addurl.gov
Image: “Closed” sign
XXX events have been cancelled. Check if events in your community are cancelled before you leave for them. If they aren’t cancelled and you are attending, wear a facemask and wash hands often.
Link: addurl.gov
Image: “Closed” sign
Contact XXX if you are in isolation but need supplies, like groceries or medicines. Volunteers are working to assist you and to keep your life as normal as possible.
Link: addurl.gov
Image: Grocery bag
Know the difference between quarantine and isolation? Check out this resource to learn more.
Link: http://1.usa.gov/1gPmcCP
Image: Quarantine sign
Share important messages from schools, businesses, and community organizations
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| Response |
Mass Prophylaxis |
*No vaccine or treatment is currently available. In the event that changes, see “Infectious Disease Outbreak - Pandemic Flu” message templates for “Vaccine” and “POD” messages
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| Response |
Business Owners/Employers |
Business owners: Up to 40% of the workforce may be absent during the peak of pandemic illness. Plan accordingly. #EventHashtag
Business owners: If you can, have employees telecommute/work from home instead of going into work #EventHashtag
Business owners: If employees must go into work, try staggering shifts to reduce the spread of disease #EventHashtag
Business owners: Employees may be absent for longer periods of time due to personal illness/childcare closures #EventHashtag
Business owners: Encourage ill employees to stay home without fear of any reprisals #EventHashtag
Business owners: Encourage employees to wash hands often and cough/sneeze into tissues #EventHashtag
Business owners: Consider providing employees who must meet together with facemasks to reduce the spread of disease #EventHashtag
Business owners: Avoid having a gathering, such as meetings. Replace with email/conference calls #EventHashtag
Business owners: Discourage employees from using other’s phones, desk, offices & supplies #EventHashtag
Business owners: Communicate to employees their options for working from home #EventHashtag
Business owners: Communicate with employees effectively to reduce panic and anxiety #EventHashtag
Business owners: If your business remains open, clean workspace regularly to reduce the spread of disease #EventHashtag
Going to work? Wipe down frequently touched locations: doorknobs/light switches/counter tops/phones/computers/walls #EventHashtag
Going to work? When cleaning surfaces, use soap, detergent, or disinfectants #EventHashtag
Retweet important messages from OSHA
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Business owners: Up to 40% of the workforce may be absent during the peak of pandemic illness. Employees may be absent for longer periods of time due to personal illness/childcare closures. Plan accordingly.
Image: Sick person at work
Business owners: If you can, have employees telecommute/work from home instead of going into work. If employees must go into work, try staggering shifts to reduce the spread of disease.
Image: Laptop and cell phone
Business owners: Encourage ill employees to stay home without fear of any reprisals to help prevent the spread of the disease. Encourage healthy employees to wash hands often and cough/sneeze into tissues to prevent the spread of disease.
Image: Sick person at work
Business owners: Avoid having a gathering of people, such as meetings. Try to replace with email/phone calls. Consider providing employees who must meet together with facemasks to reduce the spread of disease.
Image: Laptop and cell phone
Business owners: Discourage employees from using other’s phones, desk, offices, and supplies to help prevent the spread of disease.
Image: Office supplies
Business owners: Communicate to employees their options for working from home. Make sure to keep communication lines open and effective to reduce panic and anxiety.
Image: Laptop and cell phone
Business owners: If your business remains open, clean your workspace regularly to reduce the spread of disease. Wipe down frequently touched locations often such as doorknobs, light switches, counter tops, phones, computer & walls. When cleaning surfaces, use soap, detergents, or disinfectants.
Image: Cleaning products
Share important messages from OSHA
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| Response |
Religious Groups/Leaders |
Religious leaders: Consider increasing/decreasing your services during this time #EventHashtag
Religious leaders: You may be asked to shut down by (CDC/WHO). Plan accordingly & communicate w/ members bit.ly/addurl #EventHashtag
Religious leaders: Plan for staff absences during the pandemic period #EventHashtag
Religious leaders: Work together with other organizations to help communities during this time #EventHashtag
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Religious leaders: Consider increasing/decreasing religious services during this time.
Image: Church or congregation
Religious leaders: You may be asked to shut down by (CDC/WHO). Plan accordingly and communicate your organizations actions to members effectively.
Link: addurl.gov
Image: Church or congregation
Religious leaders: Work together with other organizations to help communities through this trying time.
Image: Church or congregation
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| Response |
Check in with Family/Friends |
Update family and friends on your health status by regularly updating social media pages. Phone lines may be jammed #EventHashtag
Need help contacting family or friends? Register with Red Cross’ Safe and Well http://bit.ly/9ZwlyY &EventHashtag
This is a stressful and frightening time for many people. Check on your neighbors who may be worried or may need help #EventHashtag
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Update family and friends on your health status regularly by updating social medial pages. Phone lines may be jammed.
Image: Smartphone or social media logo
Need help contacting family or friends? Register with Red Cross’ Safe and Well
Link: http://bit.ly/9ZwlyY
Image: Link includes a photo
This is a stressful and frightening time for many people. Check on your neighbors who may be worried or may need help.
Image: Elderly person
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| Response |
Daily Medical Supplies |
Fill almost empty prescriptions early – most insurance companies will cover it #EventHashtag
Make sure you have a supply of your daily medicines. Check pharmacy locations and hours #EventHashtag <Map of local pharmacies>
Contact XXX if you need daily medicines but can’t get them. Volunteers will help bit.ly/addurl #EventHashtag
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Make sure you have a supply of your daily medicines. Fill almost empty prescriptions early – most insurance companies will cover it. Check pharmacy locations and hours.
Image: Include a map of local pharmacies
Contact XXX if you need daily medicines but can’t get them. Volunteers are working to keep your life as normal as possible.
Link: addurl.gov
Image: Medicine/Prescription
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<Map of local pharmacies>
<Hours/phone numbers of local pharmacies>
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| Response |
Hospital Information |
Hospital XXX is not accepting new patients at this time. For an updated status on hospitals in your area bit.ly/addurl #EventHashtag
Hospital XXX is restricting visitations. Follow the link for more info bit.ly/addurl #EventHashtag
Retweet important messages from city/hospitals
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Hospital XXX is not accepting new patients at this time. For an updated status on hospitals in your area
Link: addurl.gov
Image: Include a map of local hospitals
Hospital XXX is restricting visitations. Follow the link for more information.
Link: addurl.gov
Image: Include a map with hospital location
Share important messages from city/hospitals
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<Map of local hospitals> |
| Response |
Mental Health |
Mental health services are available. Call 1-800-985-5990 or visit http://1.usa.gov/1krygvf &EventHashtag
Feeling depressed or stressed? Mental health services are in your area. Remember to wear a facemask bit.ly/addurl #EventHashtag
Help yourself and your community heal. Visit this website for tips http://1.usa.gov/ShAMxO
#EventHashtag
If the stress is too much for you, ask for help. Contact friends/family or 1-800-985-5990 http://1.usa.gov/1kwrc1R &EventHashtag
There are many things you can do to cope with this event: talk with family/friends/clergy http://1.usa.gov/1krygvf &EventHashtag
Talk to your children about their thoughts to help put scary info in a more balanced context http://1.usa.gov/1cTJLv0 &EventHashtag
Need to talk to someone? SAMHSA is a free, confidential helpline for those in need after a disaster http://1.usa.gov/1kwrc1R &EventHashtag
Talk to someone about your feelings even though it may seem difficult to ease stress http://1.usa.gov/1mlxH8M &EventHashtag
If you feel overwhelmed, take a time-out. Give yourself some time or take a walk to ease stress #EventHashtag
Retweet important messages SAMHSA
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This is a stressful time, but mental health services are available to help you and your loved ones through it. Call 1-800-985-5990 or visit the link below for more information
Link: http://1.usa.gov/1krygvf
Image: Distressed person
Feeling depressed or stressed? Mental health services are in your area. There are many things you can do to cope with this event: talk with family, friends, clergy or visit mental health services located at XXX.
Link: addurl.gov
Image: Distressed person
Help yourself and your community heal: visit this website for tips
Link: http://1.usa.gov/ShAMxO
Image: Distressed person
If the stress is too much for you, ask for help. Contact friends/family or XXX-XXX-XXXX. Need to talk to someone? SAMHSA is a free, confidential helpline for those in need after a disaster.
Link: http://bit.ly/1DPYyYo
Image: Distressed person
Talk to your children about their thoughts to help put scary information in a more balanced context.
Link: http://1.usa.gov/1cTJLv0
Image: Link includes a photo
Talk to someone about your feelings even though it may seem difficult. It may ease stress. Talk with family, friends, clergy.
Link: http://1.usa.gov/1krygvf
Image: Distressed person
If you feel overwhelmed, take a time-out. Give yourself some time or take a walk to ease stress.
Image: Person out for a walk
Share important messages from SAMHSA
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| Response |
Social Service Needs |
Have a non-emergency need? Call 2-1-1 (Or equivalent human service organization contact center in your area) for help bit.ly/addurl #EventHashtag
Check local grocery store hours for any changes bit.ly/addurl #EventHashtag <Map of local grocery stores/photo of phone numbers>
Volunteers needed! Please contact XXX for more info bit.ly/addurl #EventHashtag
If you are an agency that supports individuals in their homes, contact your county, call 2-1-1, or click here www.211sepa.org &EventHashtag
Retweet important messages from DPW/Salvation Army/Red Cross/United Way/SEPA 2-1-1 (Or equivalent human service organization contact center in your area)
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Have a non-emergency need? Call 2-1-1 (Or equivalent human service organization contact center in your area) for help.
Link: addurl.gov
Image: SEPA 2-1-1 Logo
Check local grocery store hours for any changes in hours. Remember to wear a facemask.
Link: addurl.gov
Image: Include a map of local grocery stores/phone numbers
Volunteers needed for helping those who are sick get supplies to make them healthy! Please contact XXX for more information.
Link: addurl.gov
Image: Volunteers
If you are an agency that supports individuals in their homes, get in touch with your county by contacting them directly, by calling 2-1-1, or by visiting the link below.
Link: http://www.211sepa.org/ Image: Add an image of 211 SEPA logo
Share important messages from DPW/Salvation Army/Red Cross/United Way/SEPA 2-1-1 (Or equivalent human service organization contact center in your area)
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<Map of local grocery stores/photo of phone numbers> |
| Response |
Travel Warnings and Restrictions |
If you are traveling, make sure to stay up to date on all vaccinations. Refer to your health care provider for more info #EventHashtag
If you are traveling, check out health notices for info about disease and how to prepare for it http://1.usa.gov/1bEk7KV &EventHashtag
Worried about getting sick on vacation? Check this site before traveling to help prevent illness: http://1.usa.gov/1bEk7KV &EventHashtag
Travelers protect yourself: wash hands often, avoid sick people, and stay up-to-date on all vaccinations #EventHashtag
Traveling to countries near or in the Arabian Peninsula? Get info on MERS-CoV from http://1.usa.gov/1recQYb &EventHashtag
Traveling to countries near/in the Arabian Peninsula? See MERS travel guidance for those areas http://1.usa.gov/1jmhYII &EventHashtag
PA DOH/CDC recommended that unnecessary travel be suspended to XXX. For more info visit bit.ly/addurl #EventHashtag
Have travel plans? There are restrictions on air travel to/from XXX. Check with your airport for details about your flight #EventHashtag
Sick screenings are occurring at all airports/international borders. Expect delays bit.ly/addurl #EventHashtag
You may be required to pass a health examination when leaving XXX area bit.ly/addurl #EventHashtag
Leave extra time when traveling for possible health screenings at borders bit.ly/addurl #EventHashtag
Community XXX is infection-free and safe to travel bit.ly/addurl #EventHashtag
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If you are traveling, make sure to stay up to date on all vaccinations. Also remember to check out health notices for info about disease and how to prepare yourself for it. Refer to your health care provider for more information.
Link: http://1.usa.gov/1bEk7KV
Image: Link includes a photo
Are you worried about getting sick while on vacation? Check out this website before traveling to get information on how to prevent illness. Remember to wash your hands often.
Link: http://1.usa.gov/1bEk7KV
Image: Link includes a photo
If you are traveling to countries near or in the Arabian Peninsula, check out information on MERS-CoV. Remember to wash hands often and avoid sick people as well. For more information on see the website below.
Link: http://1.usa.gov/1recQYb
Image: Include map of Arabian Peninsula and surrounding area.
If you are traveling to countries near or in the Arabian Peninsula, check out updated travel guidance for those areas using the link below.
Link: http://1.usa.gov/1jmhYII
Image: Show map of the Arabian Peninsula
PA DOH/CDC recommends that unnecessary travel be suspended to XXX counties. Please plan accordingly.
Link: addurl.gov
Image: Include a map of restricted area
There are restrictions on air travel to/from XXX. If you have travel plans, check with your airport for details about your flight and how you can prepare.
Link: addurl.gov
Image: Airplane/Airport
Sick screenings are occurring at all airports/international borders. You may be required to pass a health examination when crossing borders. Expect delays and plan accordingly.
Link: addurl.gov
Image: Airplane/Airport
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| Response |
Rumor Control |
Be sure to actively monitor your audience for rumors and misinformation by searching for trending hashtags and monitoring the comments/questions people send to your accounts. Correct misinformation by providing accurate information as soon as possible.
If credible rumor control pages are set up by other agencies (e.g. FEMA’s Rumor Control page during Hurricane Sandy), link your audience to them.
If partnering/credible agencies adopt a Hashtag for rumor control (e.g. #RumorControl, #Mythbuster), use it when correcting misinformation.
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Be sure to actively monitor your audience for rumors and misinformation by monitoring the comments/questions people send to your accounts. Correct misinformation by providing accurate information as soon as possible.
If credible rumor control pages are set up by other agencies (e.g. FEMA’s Rumor Control page during Hurricane Sandy), link your audience to them.
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| Recovery |
General Updates |
If you are using a message that references your agency specifically, personalize the message using “We” instead of the generic “Public Health Officials”
Be sure to provide messages detailing the specific steps that your agency and your partners are taking to further investigate the incident.
Reminder: We are using #EventHashtag for updates on the spread of MERS-CoV. We encourage everyone to do the same.
The next update on #EventHashtag from (PA DOH/governor) will be at XXX time/day. Watch it here bit.ly/addurl
Remember to follow PA DOH on Facebook and Instagram for more info #EventHashtag <link to Facebook page, Instagram username>
Stay up to date on information about #EventHashtag on local TV news stations, radio stations, and trusted social media pages.
Only use 911 in emergencies. Use XXX for other requests #EventHashtag
Tweet your #EventHashtag questions in to @(Insert DOH Twitter handle) and we will do our best to answer them.
Follow (insert Twitter handles of appropriate federal/state/local officials) for more important facts about MERS-CoV. #EventHashtag
MERS-CoV outbreaks may come in waves. Continue to wash hands and cover coughs and sneezes bit.ly/addurl #EventHashtag
(If you are using a message that references your agency specifically, personalize the message using “We” instead of the generic “Public Health Officials”
Be sure to provide messages detailing the specific steps that your agency and your partners are taking to further investigate the incident.)
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If you are using a message that references your agency specifically, personalize the message using “We” instead of the generic “Public Health Officials”
Be sure to provide messages detailing the specific steps that your agency and your partners are taking to further investigate the incident.
Watch the latest (insert time) press briefing on MERS-CoV from (PA DOH/Governor). The next update on MERS-CoV will take place at (insert date/time), so keep checking back for the latest information.
Link: addurl.gov
Image: Include photo from press conference
Have a Twitter account? If so, follow @(insert DOH Twitter handle) for updates on the spread of MERS-CoV and what you can do to keep you and your family safe.
Link: PA DOH Twitter page
Image: Use PA DOH Twitter image
Ask us your questions about MERS-CoV by commenting on this post and we’ll do our best to answer them.
Link: addurl.gov
Image: Include photo from press conference
Stay up to date on information about MERS-CoV by watching local TV news stations, radio stations, and trusted social media pages
Link: addurl.gov
Image: Include photo of local news stations
For important information and facts about MERS-CoV, like this/these organization(s): (list organizations)
Link: Organization(s) website
Image: Include photo(s) of organizations
MERS-CoV outbreaks may come in waves. Continue to wash hands and cover coughs and sneezes.
Link: addurl.gov
Image: Hand washing
(If you are using a message that references your agency specifically, personalize the message using “We” instead of the generic “Public Health Officials”
Be sure to provide messages detailing the specific steps that your agency and your partners are taking to further investigate the incident.)
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| Recovery |
Mental Health |
Mental health services remain open in your area. For more info visit bit.ly/addurl #EventHashtag
Mental health services are open in XXX counties. For more info visit bit.ly/addurl #EventHashtag
Mental health services will remain open until XXX day/time. For more info visit bit.ly/addurl #EventHashtag
Mental health services are available. Call XXX-XXX-XXXX or visit http://1.usa.gov/1krygvf &EventHashtag
Coping with a pandemic can be stressful. SAMHSA is a free, confidential service to help http://1.usa.gov/1kwrc1R &EventHashtag
Feeling depressed or stressed? Mental health services are in your area bit.ly/addurl #EventHashtag
Help yourself and your community heal: visit this website for tips http://1.usa.gov/ShAMxO &EventHashtag
Give yourself time to heal. If you need help contact XXX-XXX-XXXX or visit bit.ly/addurl &EventHashtag
Talk to someone about your feelings even though it may seem difficult to ease stress http://1.usa.gov/1GldIof &EventHashtag
Tip to ease stress: don’t hold yourself responsible http://1.usa.gov/1GldIof &EventHashtag
If you feel overwhelmed, take a time-out. Give yourself some time or take a walk to ease stress #EventHashtag
There are many things you can do to cope with this event: talk with family/friends/clergy http://1.usa.gov/1krygvf &EventHashtag
Talk to your children about their thoughts. You do not need to have all the answers, just listen http://1.usa.gov/1cTJLv0 &EventHashtag
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The MERS-CoV outbreak was stressful for many people. However, mental health services are available to help you and your loved ones through it. Call 1-800-985-5990 or visit the link below for more information
Link: http://1.usa.gov/1krygvf
Image: Distressed person
Mental health services will remain open in XXX counties. For more information, call XXX-XXX-XXXX or visit the link below.
Link: addurl.gov
Image: Include a map of where mental health services are located
Mental health services in XXX counties will remain open until XXX day/time. For more information visit the link below.
Link: addurl.gov
Image: Include a map of local mental health services
Feeling depressed or stressed? Mental health services remain open in your area. For more information visit the link below.
Link: addurl.gov
Image: Include a map of mental health services
Coping with a pandemic can be stressful. SAMHSA is a free, confidential service to help you heal.
Link: http://1.usa.gov/1kwrc1R
Image: Distressed person
Help yourself and your community heal. Visit the link below for tips.
Link: http://1.usa.gov/ShAMxO
Image: Distressed person
Give yourself time to heal. If you need help, contact XXX-XXX-XXXX or visit the link below.
Link: addurl.gov
Image: Needs a photo
Talk to someone about your feelings to ease stress, even though it may seem difficult. Talk with family, friends, clergy.
Link: http://1.usa.gov/1krygvf
Image: Distressed person
Tip to ease stress: don’t hold yourself responsible for what happened or be frustrated because you feel that you cannot directly help with the rescue work.
Link: http://1.usa.gov/1GldIof Image: Distressed person
If you feel overwhelmed, take a time-out. Give yourself some time or take a walk to ease stress.
Image: Person walking
Talk to your children about their thoughts. You do not need to have all the answers, just listen.
Link: http://1.usa.gov/1cTJLv0
Image: Link includes a photo
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| Recovery |
Business Owners/Employers |
It is recommended that businesses begin to operate at their regularly scheduled times bit.ly/addurl #EventHashtag
As you start regular business hours again, prepare for lingering employee absenteeism bit.ly/addurl #EventHashtag
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CDC/WHO recommends that businesses begin to operate at their regularly scheduled times. As you start regular business hours again, prepare for lingering employee absenteeism.
Link: addurl.gov
Image: “Open” Sign
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| Recovery |
Religious Groups/Leaders |
It is recommended that services/operations begin to operate at their regularly scheduled times bit.ly/addurl #EventHashtag
Prepare for increase in members as the pandemic ends bit.ly/addurl #EventHashtag
Consider extending services/operations to prepare for an increase in service goers bit.ly/addurl #EventHashtag
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CDC/WHO recommends that services/operations being to operate at their regularly scheduled times. Prepare for an increase in members as the pandemic ends. Consider extending services/operations to prepare for this increase.
Link: addurl.gov
Image: Church or congregation
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| Recovery |
Medical Supplies |
Need medicine? Check out the map for local pharmacies currently open in your area bit.ly/addurl #EventHashtag <Map of local, open pharmacies> |
Need medicine? Check out the map for local pharmacies that are currently open in your area. Visit the link below for more information.
Link: addurl.gov
Image: Include a map of local pharmacies that are open
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<Map of local, open pharmacies> |
| Recovery |
Travel Warnings |
The travel warning to/from XXX has been lifted. For more information visit bit.ly/addurl #EventHashtag
Travel warnings still in effect for XXX. For more information visit bit.ly/addurl #EventHashtag
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The travel warning to/from XXX has been lifted. For more information visit the link below.
Link: addurl.gov
Image: Include a map of the above area
Travel warnings are still in effect for XXX counties. For more information visit the link below.
Link: addurl.gov
Image: Include a map of the above area
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<Map of travel restriction areas> |
| Recovery |
Social Service Needs |
Have a non-emergency need? Call 2-1-1 (Or equivalent human service organization contact center in your area) for help bit.ly/addurl #EventHashtag
Check local grocery store hours for any changes #EventHashtag <Map of local grocery stores/photo of phone numbers>
Volunteers needed to help with XXX. For more information go to bit.ly/addurl #EventHashtag
Running out of supplies? Contact XXX for a volunteer to pick items up for you and your family bit.ly/addurl #EventHashtag
Retweet important messages from city/Red Cross/United Way/SEPA 2-1-1 (Or equivalent human service organization contact center in your area)
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Have a non-emergency need? Call 2-1-1 (Or equivalent human service organization contact center in your area) for help.
Link: addurl.gov
Image: SEPA 2-1-1 Logo
Check local grocery store hours for any changes
Link: addurl.gov
Image: Include a map of local grocery stores/phone numbers
Volunteers needed for help with XXX! Please contact XXX for more information or visit the link below
Link: addurl.gov
Image: Volunteers
Running out of supplies? Contact XXX for a volunteer to pick items up for you and your family. Volunteers are working hard to keep your life as normal as possible.
Link: addurl.gov
Image: Volunteers
Share important messages from the city/Red Cross/United Way/SEPA 2-1-1 (Or equivalent human service organization contact center in your area)
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<Map of local grocery stores>
<Hours/phone numbers to local grocery stores>
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| Recovery |
Rumor Control |
Be sure to actively monitor your audience for rumors and misinformation by searching for trending hashtags and monitoring the comments/questions people send to your accounts. Correct misinformation by providing accurate information as soon as possible.
If credible rumor control pages are set up by other agencies (e.g. FEMA’s Rumor Control page during Hurricane Sandy), link your audience to them.
If partnering/credible agencies adopt a Hashtag for rumor control (e.g. #RumorControl, #Mythbuster), use it when correcting misinformation.
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Be sure to actively monitor your audience for rumors and misinformation by monitoring the comments/questions people send to your accounts. Correct misinformation by providing accurate information as soon as possible.
If credible rumor control pages are set up by other agencies (e.g. FEMA’s Rumor Control page during Hurricane Sandy), link your audience to them.
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